On Apple, Build Quality, and Customer Satisfaction April 14th, 2006 My work computer is an iMac g5, and we have had it for around 6 weeks now. Around a week and a half ago, I noticed some strange issues with the bluetooth module, and the computer would lock up – the programs would still work and the OS was fine, but the bluetooth module died, therefore making it impossible for me to use my keyboard mouse with the computer unless I bought a new wired set. Plus, this was a brand new computer, so there is no reason we should just accept a busted bluetooth module.

With that in mind, I took the iMac to the Apple Store for repair. I was told that it would be 3-5 business days before I’d see the little fella, but I was fine with that. I simply worked from home a few days and brought my laptop into work a few times as well to get work done.

No biggie, really. All told, 7 business days and 13 todal days passed before the iMac was ready. I went and picked it up, and it seemed to work fine when I got it home.

However, the next day at work, it would not boot up. After a few tries it finally was running, and once it was up, things went fine. As the week went on, however, the computer was harder and harder to start up. Finally, on Tuesday, it wouldn’t start. I took it to the apple store and had them look at it again, and the Genius there said they would send it back for more repairs.

I asked to speak to a manager, and they ultimately decided to upgrade me to one of the new Intel iMacs. WOW. The new 20″ intel iMac is noticably faster than the g5 version in almost every way. Even with 1gb of memory installed, rosetta (emulated) apps like Studio 8 and even light photoshop work seem the same.

I was really pleased that th